Support

Melnir is only a client. Servers, links and billing come from your provider; this page is about the app itself.

Adding a link

1. Copy the subscription link from your provider.
2. In the app tap "+" → "Paste link".
3. Tap the big button. The system asks once to allow the configuration.

If it will not connect

• Connected, but sites do not open — open the server list and tap "Best server". Measure with the tunnel off: otherwise the probe goes through the tunnel and means nothing.
• Connects, then drops — switch servers. Different entry addresses are reachable on different networks.
• "No servers in the subscription" — the link responded but is empty; usually an expired subscription or a device limit. Ask your provider.
• Declined the VPN prompt — tap connect again, it reappears.

What to include when writing

• Device model and OS version.
• The exact error text.
• Wi-Fi or mobile data, and which carrier.
• The log: Settings → Send logs. Clear logs first, reproduce the problem, then export — so the log contains it.
• Do not send the subscription link itself; we do not need it.

Contact

hello@melnir.app — we reply in English and Russian.